Do you have insurance?
Becker Auto Tansport works with a network of independent truckers and auto carrier companies, ensuring that you get the best and safest driver for the job. We are required by law to have cargo insurance in place that covers your vehicle. We complete our due diligence before every order is shipped, checking and verifying whether the policy is active and valid. Rest assured, your car will be fully covered for its journey when you book with Becker Auto Transport!
When will I hear from my driver?
Once we assign an auto carrier to your vehicle. we’ll provide you with a direct line to the dispatcher of our vehicle transport company. You can contact the dispatcher for more information about your driver’s location and estimated arrival time. In general, your driver will call you at least an hour before arriving at your pick-up and delivery locations.
What is your cancellation policy?
We understand that life happens. That’s why Becker Auto Transport offers one of the most flexible cancellation policies in the vehicle transport business! You may cancel at any time before a driver is confirmed and dispatched for your order, risk-free. If you need to cancel after a driver is dispatched to your vehicle, you will only be charged for a non-refundable service deposit agreed to at the time of booking. Please note that we are unable to cancel any order after a vehicle has been signed over and picked up by your driver. For questions about your particular order, feel free to call us at (507) 373-3170.
Can I track my order during shipment?
After your order is dispatched, we’ll provide you with your auto shipping carrier’s contact information. While your driver is prohibited by law to respond to inquiries while driving, the dispatch team for the auto hauling company assigned to your order should be able to give you an update in a timely fashion. You may also call our vehicle transport service team at 507-373-3170 for questions and concerns about the status of your auto hauling order. We will be happy to assist you and work with your driver to provide a status update.
After I place my order when will I hear from you?
Once we’ve assigned a driver to your auto shipping order, we’ll contact you and bring you up to speed. Please note that drivers usually create their own schedules within 24 to 48 hours of your pick-up date. We usually assign drivers to orders in their respective areas during that time frame. However, that’s just a rule of thumb -- assignments are sometimes made before of after that 24-48 hour window based on a driver’s particular situation or the nuances of your auto hauling route. Regardless, we will notify you as soon as a driver is confirmed for your order.
Does the car need to be empty when shipping?
Most vehicle transport providers require that your clear your vehicle of all personal items before shipment. While your vehicle is fully insured on its journey from Point A to Point B during a professional car shipment, your belongings are now. Unless you clear an exception with your driver due to special circumstances (for an added fee), remove all personal belongings before signing off at pickup. Your driver may refuse to ship your car with items in it, or you might incur added fees for extra weight. For more information, contact us at (507) 373-3170. We’re here to help morning, noon, and night.